Terms

ORDER TIMELINE
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Our company handcrafts all products within 2-3 weeks.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

MADE-TO-ORDER vs. PRE-MADE
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Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take 2-3 weeks to be created for you.

Look for the following image if a product is ready for shipment immediately:

black

HANDMADE DISCLAIMER
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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:
* Using the care instructions on your care tag label.
* We highly recommend washing your items on cold with regular Tide detergent.

Your product(s) can be damaged if:
* Exposed to extreme heat
* Washed in Bleach – NOT recommended.

SIZE CHART 
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Please use our size chart to prevent errors in ordering.

CUSTOM ORDERS
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We always love creating new products from scratch.
Please contact us for a quote.

luv@boogiebearcreations.com

Custom orders can have a lengthier processing time up to 6-8 weeks.
Ask us for details.

SHIPPING
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Our company ships through the following carriers
* USPS

INTERNATIONAL SHIPPING
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We happily support and love our international customers.
We ship all International products through First Class International USPS
Boogie Bear Creations, LLC is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
Special note for International customers: Please note that YOU are responsible for any duties,
taxes, or customs fees that may be charged to you by your own country upon arrival. Also,
I cannot mark the customs form as “Gift”.

Cost calculations
We do our best to apply fair shipping costs to each order.
* We offer free domestic US shipping for orders over $50
* We offer 10% shipping discount for International orders using discount code “shipping10”

RETURNS
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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:
* Gift cards
* Items that have been removed from original packaging, tried on, or washed.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.

REFUNDS
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at luv@boogiebearcreations.com

Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at luv@boogiebearcreations.com and send your item to: 49 Olive Street, Morrisville, VT 05661

Shipping
To return your product, you should mail your product to: 49 Olive Street, Morrisville, VT 05661

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.